- Collection of Personal Information from Site Visitors
- Use of Personal Data Collected
- Disclosure of Personal Data to Third Parties
- Security Measures
- Opt-Out Right
- Access to and Ability to Correct Personal Data
- CCH’s Right to Contact User
- How to Contact CCH
1. Collection of Personal Information from Site Visitors
CCH may collect and/or track (1) the home server domain names, e-mail addresses, type of client computer, and type of Web browser of visitors to CCH’s Web site, (2) the e-mail addresses of visitors that communicate with CCH via e-mail, (3) information knowingly provided by the visitor in online forms, registration forms, surveys, and contest entries (including demographic and personal profile data), and (4) aggregate and user-specific information on which pages visitors access.
CCH may place Internet “cookies” on visitors’ hard drives. Internet cookies may save data about individual visitors, such as the visitor’s name, password, user-name, shopping cart, screen preferences, the pages of a site viewed by the visitor, and the advertisements viewed or clicked by the visitor. When the visitor revisits CCH’s Web sites and other Wolters Kluwer companies’ sites, the sites may recognize the visitor by the Internet cookie and customize the visitor’s experience accordingly. Visitors may not decline or disable Internet cookies while visiting CCH’s Web sites, as the sites may not function properly.
Visitors have the right to delete the Internet cookies placed on the visitors’ hard drives at any time. Doing so will erase the data about the individual visitor such that when the visitor revisits CCH’s Web sites and other Wolters Kluwer companies’ sites (in a new session), the sites will not recognize the visitor. When a visitor performs a search within CCH’s Web site, CCH may record information identifying the visitor or linking the visitor to the search performed. CCH may also record limited information for every search request and uses that information only to solve technical problems with the service and to calculate overall usage statistics.
CCH uses third party web analytics service vendors. CCH and its vendor may use “cookies” , which are text files placed on your computer, to help the business analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) may be transmitted to, and stored at, data warehouses of CCH or such vendors.
CCH may use the information collected through these technical methods for many purposes, including delivering content, tracking and enhancing our guests’ experience on our websites. For example, when you return to one of our websites after logging in, cookies provide information to the site so that the site will remember who you are. We also may use technical methods to analyze the traffic patterns on our websites, such as the frequency with which our users visit various parts of our websites, and third party websites. In HTML emails that we send our guests, we may use technical methods for a number of purposes, including: to determine whether our guests have opened or forwarded those emails and/or clicked on links in those emails, to customize the display of banner advertisements and other messages after a guest has closed the email, and to determine whether a guest has made an inquiry or purchase in response to a particular email. These technical methods may enable CCH or its vendors to collect and use information in a form that is personally identifiable.
CCH will seek to have its vendors comply with FTC guidelines for notice and choice and to be fully P3P compliant. In addition CCH will seek to have its vendors conform to generally accepted Internet privacy standards and regulatory requirements. By using this website, you consent to the processing of data about you by CCH and its vendors in the manner and for the purposes set out above. Registered User Information. CCH requires users to register before purchasing our products. During registration, we collect basic online contact information about you, such as your name and email address. This information is used by us to verify that you are an authorized user of the website. Additionally, we may contact you based upon the information provided in your registration to offer you other products and services, or for other business reasons. The information you provide is aggregated with other data only for statistical analysis and internal research purposes to help us understand who is using our site and become better equipped to serve your needs.
2. Use of Personal Data Collected
Personal data collected by CCH may be used by CCH and other Wolters Kluwer companies for editorial and feedback purposes, for marketing and promotional purposes, for a statistical analysis of users’ behavior, for product development, for content improvement, to inform advertisers as to how many visitors have seen or clicked on their advertisements, or to customize the content and layout of CCH’s site. Aggregate data on visitors’ home servers may be used for internal purposes or provided to third parties, such as advertisers. Individually identifying information, such as names, postal and email addresses, phone numbers, and other personal information which visitors voluntarily provide to CCH may be added to CCH’s databases and used for future calls and mailings regarding site updates, new products and services, upcoming events, and status of orders placed online.
CCH sometimes collects non-identifiable information from visits to our websites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on CCH websites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as “clickstream data.” CCH or others on CCH’s behalf may use this data to analyze trends and statistics in order to help us provide better customer service.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.
3. Disclosure of Personal Data to Third Parties
CCH does not sell, rent, or intentionally make publicly available any individually identifying information. CCH may disclose to third parties information in aggregate form, that is publicly available, and/or that is knowingly and voluntarily disclosed by visitors. If there are advertisements on CCH’s website, the advertiser(s) may be electronically notified when visitors view or click on its advertisements.
4. Security Measures
CCH has implemented numerous security features to prevent the unauthorized release of or access to personal information. In particular, when a visitor places an order on this site (if any) or accesses his or her account information (if any), CCH offers the visitor the ability to use a secure server. The secure server encrypts all information a visitor inputs before it is sent to CCH, and is also used to securely store personal information. Please be advised, however, that while CCH has endeavored to create a secure and reliable site for visitors, the confidentiality of any communication or material transmitted to/from CCH via this site or e-mail cannot be guaranteed. Accordingly, CCH is not responsible for the security or confidentiality of information transmitted or accessible via the Internet.
5. Opt-Out Right
Visitors may opt out of having their personal information collected by CCH, used by CCH for secondary purposes, disclosed to third parties, or used by CCH or third parties to send promotional correspondences to the visitor, by contacting CCH via postal mail, email, or telephone at the addresses below, or by unchecking the appropriate box while the visitor accesses his or her email preferences.
6. Access to and Ability to Correct Personal Data
Upon request via postal mail, email, or phone, CCH will provide to visitors a summary of any personal information retained by CCH regarding the visitor. Visitors may modify, correct, change or update their personal record or cause their personal record to be removed from CCH’s database. CCH will only send personal records to the email address on file for the visitor name associated with it.
7. CCH’s Right to Contact User
by mail at:
Wolters Kluwer Legal & Regulatory Solutions U.S.
76 Ninth Avenue, 7th Floor
New York, NY 10011